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Fix Hp Error 1002


Look for the build number information on the lower, right corner of the Windows desktop. On notebook computers, the Boot Option Menu opens. HP System Recovery issue in Windows 7: Recovery message asks to insert disc after the disc is already inserted The first recovery disc was inserted and successfully completed, but insertion of By chance, did you try performing a recovery by pressing F11?

Clean the discs with a soft, clean, lint-free cloth dampened with distilled water. If the disc is scratched, use a chemical disc restore product to fix the disc (available at most home electronics stores). Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens. If you are still able to use Windows, use the Hardware Diagnostic Tools to diagnose the problem. http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Recovery-Error-Code-1002/td-p/11366/page/2

Hp Windows Vista Laptop

The BIOS method of recovery also accesses your hard drive. Just to note, the recovery options listed in Windows Backup and Restore is not the same thing as HP's recovery and wouldn't accomplish reinstalling Windows by itself (a Windows disk would They may have put another motherboard on your computer without re-tattoing the hard drive with the same DMI utility. When this happens, perform the recovery from the hard drive (if the hard drive recovery partition is still available) or replace the discs.

only F10 to enter setup and ESC to change the Boot Order. Thank you for helping us maintain CNET's great community. For more information, see the HP support document Looking for HP Recovery Discs or an HP USB Recovery Drive. Hp Windows Vista Desktop Figure : Hardware Diagnostic Tools progress bar The main window is visible after the initial collection step.

Figure : Select Run program from media Select an option based on the type of recovery discs you have: Recovery discs created from your computer: Click Factory Reset under I need Then press Enter. Click Troubleshoot. http://support.hp.com/us-en/document/c00881405 caution: A system recovery completely erases all files, programs, and saved work on the hard drive.

If you are performing a recovery from recovery discs, remove the current disc and examine it for scratches. Hp System Recovery Vista A "Cannot extract the archive" message displays The following error message displays while recovering the computer from recovery discs: Cannot extract the archive. You might have to reinsert the disc several times before the recovery software recognizes that the correct disc is in the drive. Use the up or down arrow key to select the USB flash drive.

Hp Pavilion Windows Vista Desktop

Complementary Content IBM WebSphere Portal Home IBM Logo Sign Up Log In Welcome Getting Started Contact HP - Anonymous Contact HP Product Context View Support Home Test page Product Home Product https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Recovery-Error-Code-1002/m-p/12219 From the Start screen, type recovery to open the Search charm, and select Recovery Manager from the search results. Hp Windows Vista Laptop Troubleshooting HP System Recovery error message: "The recovery attempt has failed" Certain models of HP notebooks may be unable to perform a system recovery due to the wireless button being turned Hp Pavilion Windows Vista Laptop For example, if you used an external drive to make the recovery discs, use the same external drive when you begin the recovery process.

If the disc is scratched, you can try to repair the disc using an optical disc repair kit. Press and hold the power button to turn off the computer. I have Vista on my Toshiba laptop and on my desktop and the same setup has never had any problems but trouble shooting 101 calls from a clean start so it If you have tried the recovery process at least two more times, and the recovery process continues to fail at the same point, replace the recovery discs or service the computer Hp Vista Recovery Disk

If you have tried many times to reinsert the disc and you are certain it is mislabeled, insert and reinsert a different disc that has not already been used, until the THEN I found out that the SMART probably from the Norton Internet Security program keeping the hard drive too busy for the SMART test to work properly. note: If this error occurs with recovery discs created from the same computer, or from discs that were sent by HP, contact HP to receive a replacement set. Reinsert the disc and try again.

If you choose to start the recovery process, it can take up to two hours to complete. Hp Recovery Manager Windows 7 Not Working If there is not a field in which to type it, type it when you see the Operating System Boot Mode Change screen. To correct this error, obtain the compatible recovery discs from HP.

If the error persists, continue using these steps.

Follow these steps to resolve the issue: Make sure the correct CD/DVD drive is selected as the boot device: Remove media from internal drives. Just call HP and order a recover disk and load it on the notebook and you will be good to go. Use a storage device that is larger than the size of the source files, but not larger than 32GB. Hp System Recovery Not Working It will either go into recovery mode (which gives me Error 1002) or just show a blank screen with a blinking underscore.

Disc repair kits can be purchased at electronic stores or stores that sell DVD movies. With that said, after that DMI issue I have had no problems with this laptop- hardware or software.I hope this helps! So beware if you plan to send in your laptop for this issue, it might be returned to you in a subpar condition with the problem NOT resolved. If you used disc partitioning software to modify or delete the recovery partition, it might not be possible to run a recovery from the partition.

They didnt give me the utility as you guessed, but it made them change the motherboard on the pc and the first thing i tried when i received the laptop was It seems like a case of mismatched DMI utilities.Message Edited by gdirty on 12-24-2008 04:07 PM Specializing in Microsoft Windows.....Supporting all major OEMs including HP Reply 1 1 canman112 Top Student Figure : Boot device selection screen Clean or repair the disc, and insert it into the computer again to see if the drive recognizes the disc. Try running a full system recovery again after the disc cleaning is complete.

If this error opens and you are using discs that were ordered from HP or sent by HP support, find out if you have the correct recovery discs (as were sent The backup is still usable. Use a CD/DVD drive cleaning kit to clean the laser reading lens of the CD or DVD drive. For more information on HP Hardware Diagnostics, refer to HP Desktop PCs - Testing for Hardware Problems Using Hardware Diagnostics (Windows 7) for desktop PCs or HP Notebook PCs - Testing

The backup is still useable. This step is important if you received the discs from HP Customer Care through the mail. If the next screen prompts you to confirm your choice, select Yes, and then click Next. To resolve the error, follow these steps: After the error message displays, turn off the computer.

If purchased it someone else you going to need to contact HP to get the DMI Utility and install it yourself. Starting a recovery when Windows does not start correctly If system problems make it impossible to access the Windows desktop or any programs, you can still start the recovery process. Figure : Startup Menu Press the right or left arrow key to select Security on the top menu line, select Secure Boot Configuration and then press Enter. joanelaine 15 posts since Oct 2006 Community Member Windows 10 Can't access metered connection Last Post 1 Week Ago On my wife's laptop I'm trying to stop it using Windows Update

Click WindowsBackup, right-click the name, then select Disable. The configuration data on the motherboard or hard drive was not properly configured at the factory when the PC was manufactured. For more information, see the HP support document Performing a System Recovery (Windows 8). See Looking for Recovery Discs?.

If you purchased the drive from HP its should came with the DMI install on the drive already. Open Windows Recovery Environment. I want to remove the junction but keep the original folder location but yet still have OneDrive sync the ...